Digital Account Manager

Budget: R25,000 - R30,000

Location: Wynberg, CPT

Working Type: In-office everyday

Responsibilities:

• Build and maintain strong relationships with clients, understanding their business objectives, and serving as their trusted advisor.Regularly communicate with clients to provide updates on projects, address 
• concerns, and identify new opportunities for growth.
• Actively listen to client feedback and collaborate with internal teams to implement effective solutions.
• Manage client accounts, including project timelines, budgets, and deliverables, to ensure timely and successful project completion.
• Develop strategic account plans to align with client goals and objectives, driving long-term value and growth opportunities.
• Monitor key account metrics and performance indicators, proactively identifying areas for improvement and optimization.
• Collaborate with internal teams, including marketing, creative, and technical teams, to develop and execute integrated strategies that meet client needs.
• Oversee project management tasks, including setting project milestones, coordinating internal resources, and managing project risks to ensure successful delivery.
• Serve as a liaison between clients and internal teams, facilitating clear communication and alignment on project objectives.
• Identify opportunities for upselling and cross-selling additional services to existing clients, driving revenue growth and maximizing account value.
• Participate in client meetings, presentations, and proposals, showcasing our capabilities and expertise to prospective clients.
• Stay informed about industry trends, competitor activities, and market developments to identify new business opportunities.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• Proven experience in account management, preferably in a digital marketing agency or similar environment.
• Strong interpersonal skills with the ability to build and maintain relationships with clients and internal teams.
• Excellent communication skills, both verbal and written, with the ability to articulate complex ideas clearly and concisely.
• Strategic thinker with a demonstrated ability to develop and execute account plans to achieve business objectives.
• Detail-oriented with strong organizational and time management skills, capable of managing multiple projects simultaneously.
• Results-driven mindset with a focus on delivering exceptional client service and driving business growth.
• Experience in project management, with the ability to manage project timelines, budgets, and resources effectively.
• Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot) is preferred.

How can I apply?

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