Account Management

Customer Relationship Manager (12 Month Contract)

We are seeking a highly organised and customer-oriented Customer Relationship Manager to join our growing team. The ideal candidate will have a proven track record of building and maintaining strong relationships with clients, and a solid understanding of Google Ads. This role will involve managing a portfolio of self-storage clients and ensuring their complete satisfaction.

Remote, ZA
Freelancer

About this position

Budget: £988 - £2128 p/m

Location: 100% remote

Contract Length: 12-months (Rolling) - simulating a permanent contract for a UK business

Contract Type: Full-time Contract

Responsibilities:

  • Develop and maintain strong relationships with existing clients.
  • Provide exceptional customer service and support to clients throughout their experience.
  • Manage client accounts within our CRM system (Podio).
  • Continuously improve and optimise client relationship management processes.
  • Manage up to 50 clients eventually, with a focus on templated ways of working across clients.

Qualifications:

  • 3-6 years of experience in customer relationship management or a related field.
  • Proven knowledge and experience with Google Ads.
  • Excellent communication and interpersonal skills.
  • Strong organisational and time management skills.
  • Proficiency in Podio, Outlook, and Zoom.
  • A friendly and approachable personality

How can I apply?

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